PLEASE NOTE: All clothing and accessories that have been customised with print or embroidery cannot be returned unless they are defective or faulty.

NON-PERSONALISED PRODUCTS
We offer a 28 day no quibble returns policy which applies to non-personalised items only. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. There is a 20% restocking fee to process any unwanted items returned to us. You must first contact us to arrange any returns within the 28 day period from receiving your order. We aim to respond within 5 working days.

To be eligible for a return on non-printed/ non-embroidered goods (for exchange or refund), the items must be unused and in the same condition that you received it (not soiled or altered). It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

PERSONALISED PRODUCTS
All personalised items are non-returnable as each product is made to order. The customer is solely responsible for ensuring any personalisation requested is without spelling mistakes or any error at the time of purchase, we will process the customisation as requested as final and may not accept any changes to the order. For own logos and designs where an approval sheet is required we will begin production only when the details have been confirmed by the customer. By confirming the details on the approval sheet, the customer is accepting the design to be correct and final.  

ERRORS OR FAULTS
Where there is a fault in the item(s) provided you must contact us by emailing us at sales@thredit.co.uk within 24hrs of receiving delivery and provide photographic evidence of the fault, we aim to respond to find a solution within 5 working days. We cannot accept any fault which has been contributed to or caused by the customer, and reserve sole judgement of the evidence provided. We may request that any items are returned to us before a refund or replacement is issued, where Buyer pays postage.

EXCHANGES (if applicable, see our Terms of Service).

We only replace customised items if they are defective or faulty.  We will repair or replace items like for like. The option to change the product, colour or size will be at our discretion.

If the defective or faulty items can be repaired we will arrange collection of the goods to be sent back to us via our chosen courier.

If faulty beyond repair we will replace the goods as soon as possible and ship them to you at no additional cost to you. You will not be required to return the faulty items.

All non-printed/ non-embroidered returns for an exchange will incur a 20% restocking charge.

REFUNDS (if applicable, see our Terms of Service).

If the items cannot be replaced and you are approved for a return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thredit.co.uk.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING
To return your product, you should mail your product to: Thredit 8 Liverpool Road, Neston GB CH64 3RA.

For non-customised goods you will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, you should consider using a tracked shipping service or purchasing shipping insurance.  Alternatively we can arrange a collection on your behalf by our courier at pre-confirmed price, and the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.